Terms & Conditions
This website is designed and developed by PRECIOUS PETALS, Dubai, UAE. Throughout the site, the terms “we”, “us” and “our” refer to PRECIOUS PETALS.
Access to this Website and the use of information on it is subject to these Terms and Conditions of Use. You should carefully read these Terms and Conditions of Use. By proceeding further, you will be deemed to have accepted them.
In these Terms and Conditions of Use, the following terms shall have the meanings indicated:
• “Terms and Conditions of Use” – means the terms and conditions of use of this Website herein contained;
• “Website” mean this website, being a website accessible at or via any or all of the following internet addresses:
Personal information is exactly what it is; yours. You share your information with Precious Petals because you would like to order products.
1. Your Personal Data
Precious Petals only uses personal data that you provide directly.
We use the following data:
– name and address of the shipping and delivery address;
– Mobile or Landline numbers;
– Billing address;
– E-mail address;
– Payment information;
– IP address.
As you will understand, we also need the data for the delivery address. Of course you want your product to be delivered, either to your own address or to the address of the person you want to surprise.
You can also register as a customer first. In addition to your specified personal data, we also save the username you have chosen. This is useful because it will save you the trouble of having to enter your data every time. Our portal also allows you to enter and adjust these settings yourself.
We obliged to protect all your personal data with modern technologies and techniques. We do not allow anyone to distribute or use for other purposes other than the delivery of the products.
3. Storage Periods
We keep your personal only for the process and delivery purpose. We then store the data for a maximum of 2 years for our own shop purposes. We obliged to keep payment information and customer details as per the guidelines UAE VAT authorities.
We use your data for the following purposes.
Delivery of your order: Obviously we use the data for handling your order. If you order something you naturally want it to be delivered. It is also possible that we pass on the data to so-called ‘third parties’: all to ensure that your order is handled properly. You can read more about these ‘third parties’.
Advertising: We understand that you want to know about all the beautiful products we have. After giving us permission, you can receive notifications of this through e-mail or via social media.
Newsletter / SMS: It is also possible to register for our newsletter / SMS. This way you stay informed about our offers, promotions and news. Do you no longer wish to receive the newsletter / SMS? You can always unsubscribe via the link in any of our newsletters / SMS texts.
Questions: If you have a question about your order, then please visit our contact us page where you might find the answer or alternatively you can send an email or give us a call. Of course you can choose which information you send us. This data is only retained for as long as necessary to fully answer the question. After all, we want to help you as much as possible.
Location data: In order to help you as well as possible, it is sometimes necessary for us to collect your location data (GPS). When we need this information, we ask you for permission.
5. Third parties
It is possible that we pass on the data to companies with which we partner with, so-called ‘third parties’. These companies help us to properly handle your order.
5.1 Providers of navigation / mapping software such as Google Maps can store and process (location) data. It is also possible that the data is used by Google or Apple itself. We have no influence on this and refer you to the privacy statements of these companies if you require more information.
5.2 Whenever you place an order with us, or register as a customer, we will share the data linked to your username to third parties. We only do this if this is necessary for the execution of the agreement with us or if we are obliged to do so by law. For example, if we suspect that there is fraud or abuse of our website, we can pass on personal data to the competent authorities.
5.3 We want to make sure that you can use our website as optimally and personally as possible. We may use statistical services such as Google Analytics for this purpose. These services keep track of how you use our website. Of course we have made strict agreements with these companies. For example, the IP address is anonymised. Do you want to know which of these services we use exactly? (See Cookies Section).
7. Changing the Privacy Statement
In order to inform you as well as possible about the use of the data, it may be that we sometimes have to adjust this Privacy Statement. We advise you to regularly read this Privacy Statement so that you are aware of any changes.
8. Viewing, changing, deleting data or other questions?
You can also send us a request to view, change, delete or transfer the data to you. For example, it is possible to check whether the data is correct. Do you want to know which data we use with your permission or do you want us to limit / stop the data processing? You can also request this. So you can always withdraw your permission for processing. If you want to know exactly how this works or have other questions about this Privacy Statement please let us know by submitting a contact form.
Al Ferdous 4, Shop #2, Al Safa,
Al Wasl Road, Jumeira,
Dubai, United Arab Emirates
What are cookies?
Cookies are files that your computer, tablet or smartphone save while browsing the internet. These cookies can be read only by the website or application that saved them.
These little files are, among other handy features, what allow you to browse a website without having to login every time a page is loaded, for example.
What do cookies help with?
– Faster, smoother browsing of our shops
– Ease of use; not having to re-enter any information repeatedly
– Additional features such as recently viewed products and shopping carts
– Measure how you interact with our shop so we can improve the experience for future visits
– Ensure the adverts you see on other mediums are relevant and interesting
What cookies do we use and why?
Session Cookies are cookies that are saved only for the duration of your session and are often essential to the operating of the website. Session cookies expire as soon as the session ends. Some functional cookies may also be session cookies. Session cookies can include, but are not limited to, ecommerce cart functionality, recently viewed products and faceted search features.
Persistent Cookies are cookies that last longer than the session on any of our applications. These cookies are often placed by third party applications that we work in conjunction with to provide an improved service. For example, cookies placed by our website testing software allows us to ensure you receive a continuous and consistent experience when using our website.
Examples of Persistent Cookies:
Analytical Cookies are cookies that allow us to see how you interact with our website so that we may provide a better shopping experience to you and others in the future.
For some of the information we collect, but not limited to, see below:
– Anonymised IP address
– Pseudonymised personal data
– Browser, browser version, device category, screen resolution, operating system
– From what page you visited our website, what pages you visit and how long your visit to our website lasts
Advertising Cookies allow us to display adverts that are relevant to your shopping experience with us. These cookies will tell us information such as:
– Which products you have viewed but not purchased
– How far through the shopping process you have reached
– Which adverts you have seen
– Which adverts you have interacted with
– Whether you have re-visited our website having seen or interacted with an advert
Can I opt out of cookie usage?
You can, if you wish, set your browser not to receive cookies with websites that you visit. Please be aware that websites you visit may not work as intended without these cookies. Follow the below instructions to delete any cookies currently saved on your computer, tablet or smartphone.
To delete any cookies saved by Google Chrome, click the button that has three lines or three dots, select History then select Clear Browsing Data, ensuring that cookies are deleted too.
To delete cookies and browsing history in Firefox, click the button with three lines, choosing Options, Privacy and Clear Your Recent History, ensuring cookies are deleted too.
To delete cookies and browsing history in Safari, in the top menu select Safari, Preferences, Privacy, Delete All Website Information.
Internet Explorer / Edge
To delete cookies and browsing history in Internet Explorer (Edge), click the gear icon at the top right of the browser. Select Internet Options, Browsing History Delete and ensure cookies are selected for deletion.
• We will never collect sensitive or personally identifiable information (PII) without your knowledge or consent.
• We employ security measures to protect your information from unauthorized access and to prevent loss, destruction or damage
• N.B. No online transmission is 100% safe, we take reasonable endeavours to protect your data but cannot offer a guarantee of security
• We will keep your information safe for as long as required by law, only disclosed in the event of a sale of any or all assets or requirement by law.
• You are entitled to delete any and all personal data we currently hold in line with your ‘right to be forgotten’.
Governing Law and Jurisdiction
Information appearing on this Website is provided in accordance with and subject to the laws of United Arab Emirates and govern the conduct and operation of this website. The courts of United Arab Emirates have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with these Terms and Conditions of Use, the information contained on this Website, and any use made of that information. Any such claims or disputes shall be resolved in accordance with the laws of United Arab Emirates.
Disclaimer as to accuracy of information
We have taken immense care in the preparation of the information contained on this Website. However, we do not make any representations or warranties as to the accuracy of the information contained on this Website.
Prohibited use of Website
The information on this Website is not intended to be provided to and should not be used in any State or jurisdiction of any nature in which access to or use of such information is prohibited, whether in the format in which it is presented on this Website or otherwise. If you have any doubts about the legality of your using this Website, you should not continue any further.
• This Website contains hypertext links to websites maintained by us. You are reminded that different terms and conditions of use may apply to you as a user of such websites.
• No third party is permitted to create a link from another website to this Website without our prior written consent.
Alert – Hoax Emails
A number of organizations and their customers have recently been the target of hoax e-mails that are aimed at gathering Internet/account details of the customers. Some of these hoax e-mails have encouraged or facilitated contact with hoax websites that purport to be (but are not) the website of the relevant banking organization. To date the occurrence of such online fraud has not been extensive. However, we would always advise you to be cautious as regards disclosing your personal details. In particular, you should note that we will only ever request your personal details if: (i) you are seeking to initiate an order via this Website; or (ii) you initiate a request for a particular service via this Website, and we require certain of your personal details to provide you with the requested service.
We are committed to ensuring the privacy of your information and seeking to attain the highest standards of security at all times. However, you should note that messages and information passing over the Internet may not be free from interference by third parties and should be independently verified. You should never disclose data over the Internet unless you have satisfied yourself as to the security of the related technology/encryption.
Whilst we invest in the best technology, please note that we cannot guarantee the privacy or confidentiality of information relating to you that passes over the Internet. In accessing this Website and in availing of any of the services/information available on or via this Website, you are deemed by these Terms and Conditions of Use to accept that electronic mail messaging and Internet communication may not be free from interference by third parties and may not remain confidential.
In all circumstances the use by you of this Website is at your sole risk.
Terms And Conditions For Orders
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which (“we/us”) makes this website available to you and any of our services which are accessible. These Terms and Conditions govern your use of the website. The numbers and headings of each paragraph have no meaning in the context of the condition described and are for guidance only.
1.1 All Products as depicted on this website (as may be varied from time to time) are available for delivery almost everywhere in United Arab Emirates.
1.2 Certain products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details on our website.
1.4 All our Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
• Prices Displayed On the website May Be Changed Without Notice
2.1 Prices listed within our Service are valid for a maximum of 14 days of submitting your purchase form. Prices that change after this period will be advised in advance and you will be offered the opportunity to cancel your order.
2.2 Prices include VAT for deliveries within the United Arab Emirates but exclude Flowers Delivery
Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards valid for use in United Arab Emirates. By clicking on the ‘check out’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the website.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your delivery Date. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you. You are responsible for ensuring the detail of your order. Please read your confirmation carefully as we will assume the detail shown to be correct and will not accept liability for errors not advised to us prior to delivery.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4.1 Delivery Charge as advised in our delivery section will be applicable, If you request delivery to remote areas which are not normally delivered to by us you will be advised of any additional charges as soon as possible after receipt of your Order Form. Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions when you place your order.
4.2 Should you require your delivery to be made within a specific time period we are able to offer the following delivery services :
4.3 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date.
Orders submitted in advance of such days will be delivered on the day prior but in the case where this proves impractical we will deliver the Flowers product you request on the next working day.
4.4 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. We highly recommend that you provide us with your Mobile Number for this purpose.
4.5 Certain products may be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date – if this is the case for your order, we will advise you after you have completed your order form.
4.6 Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date or during the delivery period you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier or postal service and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above. Orders fulfilled via courier or postal services will be dispatched the day prior to the nominated delivery date.
4.7 In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient. If persons at said locations are unable to sign for flowers we will still deliver the flowers to the requested location as they are fresh products. It is the responsibility of customers to know if recipients are at the delivery location and the date requested. We are not responsible if recipients have moved location or are on holidays. Flowers will be left at the location or with neighbors or locations nearby, a note will be left at the delivery address letting the recipient know where the goods were left. We will not supply another bouquet on the customers return free of charge.
4.8 Delivery times are between 9 am and 6 pm (excluding peak times, which may be extended) , if your order is placed after 9am (that same day) the delivery will be made on the next run, which is between 2 pm and 6pm. We cannot guarantee deliveries time, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that you phone us to ensure requested times can be met. In the event of accidents or incidents beyond our control we cannot guarantee deliveries or deliveries for specific times.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the ‘Delivery Information’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information – for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
4.11 Before placing your order, please review delivery cut-off times & prices – accessed from the website home page.
4.12 Delivery Charges. Where more than one attempt to complete delivery is necessary, because of any inadequacy in the information provided for delivery purposes or where the recipient was unavailable to accept delivery, the delivery charge portion of an order may be charged again, using the payment details provided with your original order.
A notification of the charges will be sent by email to the email address provided as part of the order process.
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date. Where delivery is to be made via courier or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested.
5.2 To amend or cancel your order, please contact us from 9 am until 6pm.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6.1 In the event that you are not satisfied with the Service any complaints should be addressed in the first instance to our Customer Service team using the contact details set out in the website contact us page.
You are always welcome to send comment, critical or complimentary to us.
6.2 Our Customer Service Team is available from 9 am until 6pm.
6.3 Because of the perishable nature of most Flower Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.1 Whilst we agree to use our reasonable endeavors to ensure that the website and Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the website and/or the Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the website and/or the Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of  times the price you have paid for the Flower Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the website and/or the Service, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Flower Products supplied.
(d) Subject to clauses 1.5 and 4.6 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the website from time to time. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the website for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained on the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.5 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.6 It is a condition of use of this site that all copy and material shown here remains the property of our company and may not be reproduced, quoted or disseminated without prior written approval of the owners.
My Account Service – Terms And Conditions
1 .The website My Account service (‘my account’) is provided as a complimentary feature by us for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
2 . To register with the Service you must be over eighteen years of age.
3 . When you place your first order with us you will be issued with a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
4 . If we have reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
5 . You must ensure that the details you provide on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the ‘My Account’ section of the website or emailing us. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.
7 . Use of the Service is intended to assist with purchases to be made via the website. The Service must not be used for the following purposes:
a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b) Gaining unauthorized access to other computer systems.
c) Interfering with any other person’s use or enjoyment of the Site.
8. We reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.
9 . Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
10 . Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
12. If you have any queries please contact us using the details on the website.
13 . We have obligations in relation to your personal information under the Data Protection Law, UAE. Some of the information you provide may be “sensitive” information under the Act (i.e. information on “delicate” matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexual life etc). By registering for the Service and providing your details, you agree to us using information in the way set out above.
Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the GDPR requirements.
We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company. Once your order has been processed our database will only be used to contact you or send you email in the future where you have consented by indicating this consent in our online order system. You can also indicate this consent by registering your details on our home page. If you object to any communication from us you can have yourself removed from our communication database at any time by contacting us using the details set out on our website.
We collect the following information during our order processing: Your name and address, phone number and or mobile number, e-mail address, credit card details and order history. If you consent by registration we collect the information you opt to enter. We never collect other sensitive information about you.
When you place an order with us on line you will be allocated a password and can see your registration details or delete them by accessing ‘your Account’ on the home page. If you forget your password you can request that it be sent to the registered email address.
The information will be accurate and up-to-date. If you registered online, you can check the information we hold about you by visiting ‘your account’ on the website where you can delete or correct your details or by e-mailing us. If you find any inaccuracies you may delete or correct them or we will delete or correct promptly.
If you provided your details to us by telephone or in person this information will not be available online, although it will be retained in our back office database. You may request a copy of the information we hold by writing to us. Similarly, you can advise changes to your contact information and it will be amended immediately on request.
Our Website is protected under SSL certificate which allows secure communication between the web site and visitors to the site. The purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of potentially sensitive information such as your credit card details. Once your payment has been processed the credit card details are deleted. We do not retain your credit card number or expiry date within a database.
We will hold your personal information securely in accordance with our data security policy and the law.
We do not use ‘cookie’ technology to retain information about your visits to the site except where you have checked the box to allow you easier registration when you visit the site again.
We are committed to ensuring the privacy of your information.
The Information We Collect
As you browse through our Website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:
– The number of people who visit the Website;
– The date and time of visits;
– The number of pages viewed;
– The amount of time spent on the Website;
– The most popular sections of the Website
This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has a thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information.
We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes e.g. applying online for an account. Examples of details that may be sought include your name, address, e-mail address, etc. (Please note in the regard the paragraph headed Internet fraud below)
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, please feel free to contact us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.
It is a condition of use of this site that all copy and material shown here remains the property of Precious Petals Florists and may not be reproduced, quoted or disseminated without prior written approval of the owners.